Support

Contact us

Email support@ideanote.space. We answer within two working days. To help us help you, say which app you are using — web, iPhone or Android — and what you expected to happen.

Common questions

• My notes are not syncing. Notes save on your device first and sync when you are back online. Check your connection and that you are signed in to the same account.
• A reminder arrived late, or not at all. On Android 12 and newer, allow “Alarms & reminders” in Settings. On both platforms, notifications must be allowed for Idea Notes in system settings.
• I cannot sign in. Signing in on a new device sends a code to your email. If it does not arrive, check spam, or use “Forgot password”.
• Where are my AI summaries? They appear once the server has processed a note, usually within a minute. Notes written before you agreed to AI processing are worked through shortly after you agree.
• Why does the app ask about AI first? Idea Notes sends note text to trusted third-party AI providers to organise it (they never store it or use it to train AI), so it asks your permission before you start. It cannot be used without it; the privacy policy explains what is sent and to whom.
• I want my data out. Email us from the address on your account and we will send you a copy of your notes.

Deleting your account

You can delete your account and all your data from Settings, in the app or on the web, and delete individual notes from Trash. See the account deletion page.

Privacy and terms

Read our privacy policy and terms of service.